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General Food Bank of Iowa Information

Every county in our service area has a Regional Partnership Coordinator (RPC) assigned to serve that county’s partners and programs. Consult this map to determine who your contact is and how to get in touch. Our Customer Service Coordinator is dedicated to helping all of our partners with any customer service or ordering issues. Learn more about our Customer Service Coordinator and the rest of our team on Our Leadership page.

You can review all of our agency guidelines and policies in our Partner Agency Handbook If you plan to pick up your order or shop for produce and other items at the Food Bank of Iowa, you must also follow our Warehouse Rules.

Use our Partner Agency Update Form to let us know of any changes to your partner agency’s information. Once you’ve completed the form, fax or scan and email the form to your regional partnership coordinator.

Food safety is incredibly important to ensuring that your clients receive safe, healthy food. All Food Bank of Iowa partner agencies are required to follow ServSafe guidelines and complete ServSafe certification. Contact your Regional Partnership Coordinator to learn more about ServSafe.

Every partner agency has the same terms of agreement with the Food Bank of Iowa. Your Regional Partnership Coordinator can share a copy of your agency’s signed contract with you for review.

Nonperishable items have dates printed on their packaging worded as “use by,” “sell by,” “best by,” or other labels. These dates do not mean that the food is expired on that date, and it’s important to know what’s still safe to distribute. The USDA is the last word on food dating, so check their website for details. Our rule of thumb is that canned goods are still good for about a year past their date, while boxed foods are still good for about six months past their date.

Right here! Click the links below to view or download PDF versions of our most recent newsletters. Be sure to check out our Media Center for other news!

Partner Orientation is the best way for new partners and new staff of existing partners to learn about the Food Bank of Iowa, what we do, and how we can help. During Orientation, you will receive a tour of our facility, meet our staff, learn about how to order food, and tons more useful info!

Upcoming Orientation dates:

  • Wed., Feb. 8
  • Wed., April 12
  • Wed., June 14
  • Wed., Aug. 9
USDA TEFAP & Civil Rights

USDA TEFAP is a program that provides commodity foods like cranberries, cereal and meat to food banks across the country. The United States Department of Agriculture (USDA) acquires surplus food from food producers and then distributes it to recipients through The Emergency Food Assistance Program (TEFAP). Essentially, USDA TEFAP is a giant-scale food rescue program.

The USDA updates the income guidelines that determine who qualifies to receive TEFAP on a yearly basis. Clients must affirm that they meet these guidelines by completing a self-declaration form. The form is also available in Spanish. Your agency is responsible for keeping the TEFAP form on file and up to date. We strongly recommend that you work with your regional partnership coordinator to ensure that you are following all appropriate guidelines for TEFAP.

Clients must affirm that they meet USDA TEFAP guidelines by completing a self-declaration form. The form is also available in Spanish. Your agency is responsible for keeping the TEFAP form on file and up to date.

The USDA requires Civil Rights Training for any organization that distributes USDA TEFAP food. Civil Rights Training is important because it helps ensure that every Iowan who needs food assistance is able to access it without discrimination.

Your Regional Partnership Coordinator (RPC) will guide you through the steps needed to properly train your organization. Contact your RPC to get started.

You can use these documents to help train your volunteers and keep track of who’s trained:

Faith-based organizations have to follow extra USDA TEFAP guidelines. The documents below will help you satisfy all of your requirements. Contact your Regional Partnership Coordinator with any questions.

Records and Reporting

All Food Bank of Iowa partner agencies need to keep records for accurate data reporting. Food pantries must keep a Food Pantry Record, meal sites must keep an On-Site Feeding Record, and all partners must keep a Temperature Record if they have cold or frozen storage (regardless of whether you receive cold or frozen food from us). Contact your Regional Partnership Coordinator for information and guidance on record keeping for your agency.

Yes, our partner agencies should report food received from local retail stores. We do not take credit for this food, but it is important to measure how much food is available in each county that we serve. You can use the Retail Store Reporting Guide to get started, or contact Dana Korneisel, our Retail Donation Coordinator, at dkorneisel@foodbankiowa.org.

Data reporting is an important part of your partnership with the Food Bank of Iowa. Your Regional Partnership Coordinator is the best resource to guide you through the reporting process.

Online Ordering

We use Primarius, a system designed for food banks, to keep track of our inventory and process orders. Once your agency is set up, you can order all kinds of food and other products through our online system. The Primarius Online Ordering Manual can help you navigate this system.

No, the Food Bank of Iowa does not sell food. Donated food of all kinds is always distributed without any attached cost. We do charge a small shared maintenance fee (at maximum, $0.14 per pound) to defray shipping, handling and storage costs of certain types of food. For example, the Food Bank of Iowa purchased a shipment of beef ravioli and paid $0.83 per pound. With a shared maintenance fee of $0.14 per pound, the Food Bank of Iowa absorbs $0.69 per pound, or 83%, for the cost of that shipment.

Contact us at 515-564-0330 to get help ordering.

Recall Notices

We sign every one of our partners up for automatic recall alerts from foodsafety.gov. This service is free and provides information on every food product that is recalled—not just what the Food Bank of Iowa provides. It is important that your agency review these emails and take action with any items that you have on inventory.

General Food Bank of Iowa Information

We deliver orders on a regular basis to seven locations across our service area. Partner agencies meet us at a predetermined drop site, where we unload their orders. They then load their orders into a vehicle or vehicles for delivery back to their agency. We also deliver directly to some of our partner agencies, and we are building toward this goal as our capacity allows. Your regional partnership coordinator will work with your agency to coordinate a direct delivery if and when capacity allows.

We deliver orders on a regular basis to seven locations across our service area. Partner agencies meet us at a predetermined drop site, where we unload their orders. They then load their orders into a vehicle or vehicles for delivery back to their agency. We also deliver directly to some of our partner agencies, and we are building toward this goal as our capacity allows. Your regional partnership coordinator will work with your agency to coordinate a direct delivery if and when capacity allows.

You do not need a loading dock to take delivery. We deliver orders to a predetermined drop site, where we unload the orders. Then, your agency staff or volunteers can load your order into your vehicle(s) to return to your agency site.

Contact your Regional Partnership Coordinator (RPC) to be added to a delivery. Your RPC is assigned based on your county. Consult this map to determine who your contact is.